ONLINE SURVEY


Winter Season 2008/2009

We appreciate your business and want to do everything possible to exceed your expectations. Please take a moment to fill out this survey and give us your input. Thanks!

And if you submit this survey (no purchase necessary) or sign up for snow removal between August 1st and October 31st, we'll throw your name into a drawing to win a season pass to Northstar-at-Tahoe for the upcoming winter season (only one entry per person).



Drawing will be held on October 31st. The winner will be notified immediately by telephone and provided with details on how to redeem the Northstar-at-Tahoe season pass. For more information on what's new at Northstar, click on the logo above.

[The following information is required for entry into the drawing.]
Property Owner's Name

Tahoe Donner Address

E-mail Address


[The following information is optional - help us keep our records current. Don't worry, we don't sell our dbase.]
Permanent Mailing Address

City, State, Zip

Permanent Phone No.
- -

SURVEY

1. Did you use SnowTech as your snow removal provider last season?
Yes No

2. If you used SnowTech this past season, how was our service?
Excellent Good Fair Poor

Comments:


3. If you didn't use SnowTech this past season, why did you select another snow removal company?
SnowTech's prices are too high
We've used SnowTech in the past and weren't impressed with their service
We've been with another company and are satisfied with their performance
We didn't receive a snow removal contract from SnowTech
We've never heard of SnowTech
Other

4. If you didn't use SnowTech this past season, what would it take to get you to use us?
I'm very satisfied with my current company and will probably never switch
Match our current snow removal company's rate
Need to improve the quality and frequency of SnowTech's services
Guarantee that SnowTech arrive at my house at a certain time
Give me a free lift ticket to Northstar
Other

5. What is the single most important factor in selecting a snow removal contractor?
How quickly and professionally they respond to my inquiry
Reputation and References
If they are easy to find and get in touch with
Price
Quality and performance
Customer Service

6. Do you read the Tahoe Donner News monthly newsletter?
Yes, religiously
Yes, periodically
Rarely
Never

7. Have you ever noticed a SnowTech ad in the Tahoe Donner News within the past year?
Yes No

8. Do you look to the Tahoe Donner News for reliable contractors and home service providers?
Yes No

9. Whose ads do you remember in the Tahoe Donner News (check all that apply)?
Boice Countryside Realtors
Pacific Crest Properties
SnowTech
Waltman
Reno Gallery of Furniture

10. Do you remember receiving periodic mailings from SnowTech?
Yes, I remember receiving and reading them
Yes, I remember receiving them but not reading them
No, I don't think I have ever received them

11. Would you read periodic e-mail announcements from SnowTech?
Yes, I would read them and respond to them
Yes, I would read them but probably not respond to them
No, I would not read them

12. Does the fact that SnowTech co-sponsors the annual Tahoe Donner Clean Up Day positively impact your perception of SnowTech?
Yes No

13. What do you think about our website? Was it easy to navigate? Is there anything you would like to see in the future?


14. What is your perception of SnowTech?
They seem to be doing the right things and have positively impacted the community
Just like politicians, they are the best of the worst
Just another snow removal company vying for my money
Their aggressive advertising is cocky and offends me

Other comments:


15. Would you purchase SnowTech merchandise (t-shirts, coffee mugs, hats, etc)?
Yes No

16. What types of services are drastically needed in the Tahoe Donner/Truckee area?


17. How do you get the names of Tahoe Donner contractors and home service providers?
Realtor referrals
Neighborhood referrals and word of mouth
Tahoe Donner News advertising
Tahoe Donner Association list of contractors and home service providers
Yellow Pages
Community Boards around town (ex. Ames Deli Mart, Wild Cherries, etc.)
Other

18. What is the single most important factor in selecting a contractor or home service provider?
How quickly and professionally they respond to my inquiry
Reputation and References
If they are easy to find and get in touch with
Price